How to Leave a Review
Updated: 6 days ago
Reviews help other travelers choose the right guide. Only travelers who completed a booking can review that guide.
When you can leave a review
You can leave a review once your trip is complete, for up to 14 days after its scheduled end. After that, the review window closes.
How to leave a review
Go to Trips
Tap Review your trip on the completed trip
Rate your guide and write your feedback
Submit your review
Your review is published as soon as you submit it.
What makes a helpful review
Base it on your own experience, keep it honest and fair, and stay respectful. You might mention:
How well your guide communicated
How the day compared with the itinerary you agreed
What your guide added to the experience
How they handled changes along the way
Please don't include anyone's name, contact details, address, ID number or itinerary.
Editing your review
You can edit your review once, within 7 days of submitting it. The edited version replaces the original.
How reviews work on Tripolo
Reviews are one-way. Guides don't review travelers and can't post public replies.
Guides must never offer refunds, gifts or other benefits for a positive review, or pressure you to change one. If this happens, report it to support@tripolo.com.
Tripolo won't remove a review just because it's negative. We may remove reviews that break the Review Rules.
Published reviews may stay on Tripolo after you close your account.
A review isn't a complaint
If something went wrong with your booking, a review won't reach our support team. Report it through in-app support or at support@tripolo.com within 48 hours of the end of your service. See Reporting a Problem.
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