Changing Plans

Plans change. Here's what you can adjust with your guide, and what needs a new booking.

1. Changing the itinerary before your trip

Message your guide in the app with what you'd like to change, such as places, timing or meeting point. If it works, your guide will update the plan and you both confirm it in the app.

Try to ask at least 48 hours ahead so your guide has time to prepare. Later requests may not be possible. Changes can also be limited by opening hours, travel time, ticket availability and weather.

2. Changes on the day

Smaller adjustments are often possible, such as:

• Spending more or less time somewhere

• Adding a nearby stop or skipping one

• Changing the route because of traffic or weather

Bigger changes, like a different area of the city or a much longer route, may not fit into the day. Any significant change needs both you and your guide to agree. Guides can't change the plan on their own. Note what you agree in the chat.

3. Changing the meeting time or place

Message your guide as early as possible with the new details. Your guide will confirm if it works. Last-minute changes may not be possible.

4. Changing the date, length or group size

You can't change the date, length or group size of a confirmed booking yourself. Only the people included in your booking can take part.

To make one of these changes, cancel and book again. The cancellation follows the Cancellation Policy, and the new booking uses the price shown at the time. If you and your guide agree on a change, either of you can ask Tripolo Support. We may be able to help, but it isn't guaranteed.

5. Weather and local conditions

Your guide may suggest reordering the day, indoor alternatives or a different route for safety or practical reasons, and will let you know about closures or delays.

If an official red-level warning, government order or similar event stops the trip altogether, the Guide Service Disruption Policy lets you choose a full refund or a free change of date.

6. Length of the day

A guide day is 8 hours, including reasonable meal and rest breaks, unless the guide's page says otherwise. Changes need to fit within that time.

Not sure what's possible? Contact Tripolo Support through the app or at support@tripolo.com.