Community Guidelines

Tripolo’s Community Guidelines help ensure that both travelers and guides enjoy a respectful, safe, and meaningful experience. By using Tripolo, you agree to follow these guidelines throughout your interactions, from booking to completing your trip. 

These standards apply to all travelers and guides on the platform. 

1. Treat each other with respect 

Tripolo is built on meaningful, human connections. We expect everyone to: 

• Communicate politely 

• Respect personal space and cultural differences 

• Avoid discriminatory, offensive, or inappropriate language 

• Follow local customs and etiquette 

Guides and travelers should feel comfortable throughout the experience. 

2. Be honest and accurate 

Honesty builds trust. Please: 

• Provide accurate information when planning your trip 

• Share clear expectations with your guide 

• Describe any special needs or limitations 

• Not misrepresent your identity or intent 

Guides are also required to provide truthful and transparent information about their services. 

3. Prioritize safety 

Everyone is responsible for contributing to a safe environment. Travelers and guides must: 

• Follow local laws and regulations 

• Make safe choices during activities 

• Stay aware of their surroundings 

• Avoid risky or dangerous behavior 

If something feels unsafe, pause the activity and follow Tripolo’s safety guidance. 

4. Communicate responsibly 

To protect privacy and maintain a record of your interactions: 

• Use in-app messaging for all communication before meeting 

• Do not request or share personal contact details prematurely 

• Avoid moving conversations to third-party apps 

• Report any suspicious or inappropriate messages 

Respectful, clear communication fosters a better experience for everyone. 

5. Respect conversational boundaries 

To ensure a comfortable and professional environment: 

• Keep conversations focused on travel, culture, logistics, and trip-related topics 

• Avoid sensitive, controversial, or political discussions 

• Do not pressure your guide or traveler into personal or uncomfortable topics 

• Be mindful of cultural differences in communication styles 

This creates a safe, neutral, and enjoyable space for both sides. 

6. Keep payments inside the Tripolo App 

To protect travelers and guides: 

• All guide booking fees must be paid within the Tripolo App 

• Never accept or send payments outside the app 

• Activity costs should be paid directly by you at the time they occur, not through your guide 

This ensures transparency, security, and proper support if issues arise. 

7. Honor commitments 

Tripolo values reliability. Travelers and guides should: 

• Arrive on time 

• Communicate promptly if delays happen 

• Follow the agreed itinerary unless changes are discussed 

• Avoid unnecessary cancellations or last-minute changes 

Reliability supports a smooth and enjoyable experience. 

8. Maintain professionalism 

Guides are expected to uphold high standards of professionalism. Travelers should also behave respectfully throughout the trip. 

Inappropriate, aggressive, or harassing behavior is never tolerated. 

9. Report issues promptly 

If something doesn’t feel right: 

• Contact Tripolo Support through the app 

• Describe the concern clearly 

• Report promptly so we can take action 

Your reports help keep the Tripolo community safe and trustworthy. 

10. Violations of Community Guidelines 

Tripolo may take action if a traveler or guide violates these guidelines, including: 

• Warnings 

• Temporary suspension 

• Restriction of platform features 

• Removal from Tripolo 

Actions depend on the severity and frequency of the violation.