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Privacy Policy

Last Updated: 01/10/2026 

 

Tripolo respects your privacy and is committed to protecting personal information collected through our websites, mobile applications, and related services (collectively, the “Tripolo Platform”). This Privacy Policy explains how Tripolo collects, uses, shares, and safeguards personal information, and describes the choices available to you. 

This Privacy Policy applies to all users of the Tripolo Platform, including Travelers and Guides. 

 

1. Who We Are and Who is Responsible for Your Information 

When we refer to “Tripolo,” “we,” “us,” or “our,” we mean the Tripolo entity responsible for processing your personal information based on your place of residence or establishment. The applicable Tripolo entity is identified in Schedule 1 at the end of this Policy. 

That entity acts as the data controller for purposes of applicable data protection laws. 

 

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2. Personal Information We Collect 

We collect personal information in the categories described below. The information we collect depends on how you use the Tripolo Platform and the features you choose. 

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2.1 Information You Provide 

When you create an account, use Tripolo, or contact us, you may provide: 

  • Account and profile information: name, email, phone number, password, profile photo, preferred language(s), and profile details you choose to add. 

  • Booking information: trip destination, dates, group size, booking requests, and any information you provide to a Guide or Traveler related to a Reservation. 

  • Payment and payout information: payment method details (e.g., card or wallet tokens handled by our payment partners), billing address, transaction amounts, and payout details for Guides (e.g., bank account or wallet information) as needed to issue payouts. 

  • Identity verification information (if required): government-issued ID details and/or a selfie, where needed for fraud prevention, compliance, or payout eligibility. 

  • Communications: messages and content you send through Tripolo (including with customer support). 

  • User content: reviews, ratings, photos, and other content you upload or post. 

  • Customer Support interactions: information you share when you contact customer support; if we record calls where permitted by law, we will notify you as required. 

If you provide information about other people (such as co-travelers), you confirm you have permission to provide that information. 

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2.2 Information We Collect Automatically 

When you use the Tripolo Platform, we may automatically collect: 

  • Usage data: pages viewed, searches, clicks, bookings and booking status, time spent on pages, and interaction patterns. 

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2.3 Information We Receive from Third Parties 

We may receive personal information from: 

  • Payment processors and financial partners (e.g., Stripe, Alipay) related to transaction status, fraud signals, and chargebacks. 

  • Identity verification and fraud-prevention providers where needed to protect the Platform and comply with legal obligations. 

  • Other users (e.g., reports or complaints) and public/legal sources where permitted by law.​​​

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2.4 Sensitive Information 

We do not intentionally collect sensitive personal information (such as health data) unless you choose to provide it and it is necessary for a specific purpose (for example, to address a safety concern or support request). Where required by law, we will obtain your consent or provide additional notices. 

 

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3. How We Use Personal Information 

Tripolo uses personal information only for legitimate business purposes and in accordance with applicable data protection laws. The purposes for which we process personal information depend on how you use the Tripolo Platform. 

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3.1 Operating the Tripolo Platform 

We use personal information to operate and maintain the Tripolo Platform, including to: 

  • create and manage user accounts, 

  • enable Travelers and Guides to connect, communicate, and complete bookings, 

  • process payments and payouts, 

  • provide customer support and respond to inquiries, 

  • send transactional messages such as booking confirmations, updates, and security notifications. 

 

3.2 Improving and Developing Our Services 

We may use personal information to: 

  • understand how users interact with the Tripolo Platform, 

  • identify bugs, errors, or performance issues, 

  • improve existing features and develop new ones, 

  • train customer support and improve service quality. 

Any analysis performed for these purposes is conducted in a manner consistent with applicable law. 

 

3.3 Personalization and User Experience 

Where appropriate, we may use personal information to: 

  • personalize search results or recommendations, 

  • tailor content, language, or settings based on your preferences, 

  • improve relevance and usability of the Tripolo Platform. 

You may manage certain personalization settings through your account where available. 

 

3.4 Safety, Security, and Platform Integrity 

We process personal information to help keep Tripolo and its users safe, including to: 

  • detect, prevent, and address fraud, abuse, or misuse of the Platform, 

  • enforce our Terms of Service and related policies, 

  • verify information provided by users where necessary, 

  • investigate complaints, disputes, or suspected violations, 

  • protect the rights, safety, and property of Tripolo, its users, and the public. 

Automated tools may be used to support these purposes, but material decisions that significantly affect users are subject to appropriate safeguards as required by law. 

 

3.5 Legal and Regulatory Compliance 

We may process personal information as necessary to: 

  • comply with applicable laws, regulations, and legal obligations, 

  • respond to lawful requests from courts, regulators, or authorities, 

  • establish, exercise, or defend legal claims, 

  • fulfill tax, accounting, and reporting obligations. 

 

3.6 Communications and Marketing 

Subject to applicable law and your preferences, we may use personal information to: 

  • send service-related communications, 

  • provide updates about Tripolo features or changes, 

  • send promotional or marketing messages. 

You may opt out of marketing communications at any time by following the instructions in the message or through your account settings. 

 

3.7 Payments and Financial Operations 

Personal information is used to support payment-related activities, including to: 

  • facilitate transactions between Travelers and Guides, 

  • issue payouts and refunds, 

  • prevent fraud, chargebacks, and unauthorized transactions, 

  • comply with financial, anti-money laundering, and sanctions requirements. 

Payment processing is handled by trusted third-party payment providers, and Tripolo does not store full payment card numbers on its own systems. 

 

3.8 No Sale of Personal Information 

Tripolo does not sell personal information. We do not share personal information with third parties for their independent marketing purposes without your consent, except as described in this Privacy Policy. 

 

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4. Sharing and Disclosure 

Tripolo shares personal information only as necessary to operate the Tripolo Platform, provide services you request, comply with legal obligations, and protect Tripolo and its users. We do not sell personal information. 

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4.1 Sharing Between Travelers and Guides 

To facilitate bookings and delivery of Guide Services, certain personal information is shared between Travelers and Guides, including: 

  • profile information (such as name, profile photo, and language preferences), 

  • booking details (such as dates, location, and group size), 

  • messages exchanged through the Tripolo Platform, 

  • reviews and ratings submitted after a completed Guide Service. 

The scope of information shared is limited to what is reasonably necessary to complete the Reservation and provide the Guide Service. 

 

4.2 Sharing with Service Providers 

We share personal information with trusted third-party service providers that help us operate and support the Tripolo Platform, including providers that assist with: 

  • payment processing and payouts, 

  • identity verification and fraud prevention, 

  • cloud hosting and data storage, 

  • customer support tools, 

  • analytics and performance monitoring (if enabled). 

These service providers are authorized to process personal information only for the purposes specified by Tripolo and are contractually required to protect the information and use it only in accordance with applicable law. 

 

4.3 Sharing for Legal, Safety, and Compliance Purposes 

We may disclose personal information where we reasonably believe such disclosure is necessary to: 

  • comply with applicable laws, regulations, or lawful requests, 

  • respond to subpoenas, court orders, or regulatory inquiries, 

  • enforce our Terms of Service and related policies, 

  • investigate, prevent, or address fraud, security issues, or illegal activity, 

  • protect the rights, property, or safety of Tripolo, its users, or the public. 

Where permitted by law, we may notify you of such disclosures. 

 

4.4 Corporate Transactions 

If Tripolo is involved in a merger, acquisition, reorganization, sale of assets, financing, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections. 

 

4.5 International Data Transfers 

Tripolo operates an international platform, and certain personal information may be transferred to and processed in countries other than your country of residence for purposes described in this Privacy Policy. 

However, Tripolo follows a data minimization approach to cross-border transfers. In particular: 

  • Sensitive personal information (such as government-issued identification details, payment credentials, or other information subject to heightened protection under applicable law) is not transferred across borders unless such transfer is strictly necessary to provide the Tripolo Platform, comply with legal obligations, or protect Tripolo and its users. 

  • Where cross-border transfers of personal information occur, Tripolo implements appropriate safeguards required by applicable data protection laws, such as contractual protections, security measures, and access limitations. 

We process and store personal information in locations consistent with the user’s place of residence or the applicable Tripolo contracting entity, except where lawful and necessary to support platform operations, security, or compliance. 

 

4.6 No Sale of Personal Information 

Tripolo does not sell personal information and does not share personal information with third parties for their own independent marketing purposes without your consent. 

 

 

5. Third-Party Services and Integrations 

Tripolo uses certain third-party service providers to operate, maintain, and support the Tripolo Platform. These service providers are selected and managed by Tripolo and are used as part of Tripolo’s normal platform operations. 

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5.1 Platform Service Providers 

Tripolo engages third-party service providers to support core functions of the Tripolo Platform, which may include: 

  • payment processing and payouts, 

  • fraud prevention and security monitoring, 

  • cloud hosting, data storage, and infrastructure, 

  • customer support tools, 

  • system monitoring, maintenance, and performance optimization, 

  • map and location services used to display listings, meeting points, or nearby areas. 

These service providers process personal information only on Tripolo’s behalf and only as necessary to provide their services. They are contractually obligated to protect personal information, maintain appropriate security measures, and process information in accordance with applicable law. 

Users do not enter into separate agreements with these service providers through the Tripolo Platform. 

 

5.2 No Independent Use by Service Providers 

Tripolo does not permit third-party service providers to use personal information for their own independent purposes, including marketing, advertising, or profiling. 

 

5.3 Third-Party Links 

The Tripolo Platform may contain links to third-party websites or services for convenience or informational purposes. Tripolo does not control these third parties, and your interactions with them are governed by their own terms and privacy policies. 

 

 

6. International Data Handling and Changes to Your Place of Residence 

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6.1 International Processing of Personal Information 

Tripolo operates through different legal entities in different regions. Depending on your place of residence or establishment, your personal information may be processed by the Tripolo entity identified in Schedule 1. 

Personal information may be processed in countries other than your country of residence where necessary to operate and support the Tripolo Platform, including for technical infrastructure, security, customer support, or legal compliance purposes. 

Tripolo applies appropriate safeguards to protect personal information processed internationally, as required by applicable data protection laws. 

 

6.2 Limitation on Cross-Border Transfers of Sensitive Personal Information 

Tripolo follows a data minimization and localization approach for cross-border data transfers. 

Sensitive personal information (such as government-issued identification details or regulated financial information) is generally processed and stored within the jurisdiction associated with the applicable Tripolo contracting entity and is not transferred across borders, except where such transfer is: 

  • required to comply with applicable law, 

  • strictly necessary to provide the Tripolo Platform or complete a transaction, or 

  • required to protect Tripolo, its users, or the public from fraud, security risks, or legal harm. 

Where cross-border transfer of sensitive personal information is required, Tripolo implements enhanced safeguards in accordance with applicable law. 

 

6.3 Determination of the Applicable Controller 

The Tripolo entity responsible for processing your personal information is determined by your place of residence or establishment. 

If you change your country of residence (or, for users in the United States, your state of residence), the applicable Tripolo entity may change accordingly. From the effective date of such change, the newly applicable Tripolo entity will become the controller of your personal information. 

 

6.4 Transfer Between Tripolo Entities 

If responsibility for your personal information transfers from one Tripolo entity to another due to a change in your place of residence or establishment, the original Tripolo entity may transfer relevant personal information to the newly applicable entity to ensure continuity of services. 

Any such transfer will be conducted in accordance with this Privacy Policy and applicable data protection laws. 

 

6.5 Impact on Your Rights 

Your rights regarding personal information may vary depending on your place of residence or establishment. Tripolo will honor and respond to your requests in accordance with the data protection laws applicable to you. 

 

 

7. Your Rights and Choices 

You may have certain rights regarding your personal information under applicable data protection laws. The rights available to you depend on your place of residence or establishment. 

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7.1 Access and Correction 

You may request access to the personal information Tripolo holds about you and request correction of inaccurate or incomplete information. 

Some information may also be reviewed or updated directly through your Tripolo account settings. 

 

7.2 Deletion 

You may request deletion of your personal information, subject to applicable law and legitimate business needs. 

Please note that Tripolo may retain certain information where retention is necessary to: 

  • comply with legal, tax, or regulatory obligations, 

  • resolve disputes or enforce agreements, 

  • prevent fraud or misuse of the Tripolo Platform, 

  • maintain the integrity of reviews, transactions, or records. 

Public content such as reviews or ratings may remain visible even after account deactivation, except where removal is required by law or permitted by Tripolo policies. 

 

7.3 Restriction and Objection 

Where permitted by applicable law, you may request that Tripolo restrict or limit the processing of your personal information, or object to certain processing activities. 

 

7.4 Data Portability 

Where required by law, you may request a copy of certain personal information you have provided to Tripolo in a structured, commonly used, and machine-readable format, or request that such information be transferred to another service provider. 

 

7.5 Consent and Marketing Preferences 

Where Tripolo relies on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal. 

You may opt out of promotional or marketing communications at any time by following the instructions in those messages or by adjusting your account settings where available. 

 

7.6 Exercising Your Rights 

To exercise your rights, please contact us at: privacy@tripolo.com.

We may need to verify your identity before responding to your request. Tripolo will respond within the timeframes required by applicable law. 

 

7.7 No Retaliation 

Tripolo will not discriminate against you or deny services solely because you exercised your rights under applicable data protection laws, except where permitted by law. 

 

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8. Data Retention 

Tripolo retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. 

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8.1 Retention Criteria 

The length of time we retain personal information depends on factors including: 

  • whether you maintain an active Tripolo account, 

  • the nature of your interactions with the Tripolo Platform (such as bookings or payouts), 

  • the purposes for which the information was collected, 

  • applicable legal, tax, accounting, or regulatory requirements, 

  • the need to resolve disputes, enforce agreements, or prevent fraud or misuse. 

 

8.2 Account Information 

Personal information associated with your account is generally retained for as long as your account remains active. 

If you close your account, Tripolo will delete or anonymize your personal information within a reasonable period, except where retention is necessary for legitimate purposes described in this Section. 

 

8.3 Transaction and Payment Records 

Tripolo retains transaction, payment, and payout records as required to: 

  • comply with legal and regulatory obligations, 

  • support accounting, auditing, and tax requirements, 

  • address chargebacks, disputes, or fraud investigations. 

Retention periods for such records are determined by applicable law and industry standards. 

 

8.4 Reviews and Public Content 

Content you submit for public display on the Tripolo Platform, such as reviews and ratings, may remain visible even after your account is closed. 

Tripolo may retain such content to preserve the integrity of the Platform, unless removal is required by law or permitted by Tripolo policies. 

 

8.5 Backup and Residual Copies 

Personal information may persist in backup systems or logs for a limited period due to technical and security requirements. Such information is protected and isolated from active systems and is deleted in accordance with Tripolo’s data retention practices. 

 

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9. Security 

Tripolo takes reasonable and appropriate measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. 

We use a combination of administrative, technical, and organizational safeguards, which may include access controls, encryption where appropriate, internal policies, and limited access to personal information by authorized personnel. 

Despite these efforts, no system or method of transmission over the internet is completely secure. Tripolo cannot guarantee the absolute security of personal information, and you use the Tripolo Platform at your own risk. 

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. 

 

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10. Changes to This Privacy Policy 

Tripolo may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. 

When we make changes, we will revise the “Last Updated” date at the top of this Privacy Policy. If the changes are material, we will provide notice as required by applicable law, such as through the Tripolo Platform or by email. 

Your continued use of the Tripolo Platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy, to the extent permitted by applicable law. 

 

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11. Contact Information 

If you have questions, concerns, or requests regarding this Privacy Policy or Tripolo’s handling of personal information, you may contact us using the details below. 

Privacy Inquiries 

For privacy-related questions or to exercise your rights under applicable data protection laws, please contact: 

Email: privacy@tripolo.com 

Payment-Related Inquiries 

For questions related to payments, refunds, or payouts, please use the contact information provided in the applicable payment terms or contact Tripolo customer support through the Tripolo Platform. 

Applicable Tripolo Entity 

The Tripolo entity responsible for processing your personal information depends on your place of residence or establishment and is identified in Schedule 1. 

 

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Schedule 1 — Tripolo Contracting Entities 

The Tripolo entity responsible for processing your personal information depends on your place of residence or establishment. 

United States 

Tripolo, Inc. 
Email: info@tripolo.com 

This entity is responsible for users who reside in or access the Tripolo Platform from the United States, unless otherwise stated. ​

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