In-App Payment & Why It Matters

All payments for guide bookings go through the Tripolo app. Here's why that matters to you.

1. You're covered if something goes wrong

When you pay in the app, your booking has a clear record of what you paid and what was agreed. If your guide cancels, doesn't show up or doesn't deliver what you agreed, you can raise an issue and we can refund you. See Reporting a Problem.

Payments made outside the app, whether cash, bank transfer or apps like WeChat Pay, Alipay, Venmo or PayPal, aren't covered by Tripolo's support or refund process.

2. Your card details stay private

Payments are processed by Tripolo, Inc. Your card details are encrypted and are never shared with guides.

3. You pay once, and only what you saw

The price you see includes Tripolo's service fee and taxes, and nothing is added at checkout. Your payment to Tripolo covers your guide in full, so you never pay your guide directly. See Accepted Payment Methods & Payment Flow.

4. Issues are handled fairly

If you raise an issue, your guide's payout for that booking is held until we've reviewed it.

5. Tips go through the app too

Tips are optional and added in the app after your trip. Your guide receives the full amount.

If anyone asks you to pay outside the app

Guides aren't allowed to ask you to pay outside the app, whether for their service, tickets or anything else. If this happens:

• Don't send any money

• Report it to Tripolo Support through the app or at support@tripolo.com

We treat this as a serious breach, and it can lead to the guide's account being suspended.

The full rules are in the Terms of Service and Order Issue Rules.