Accepted Payment Methods & Payment Flow
Updated: 6 days ago
You pay for guide bookings in the Tripolo app. Payments are processed by Tripolo, Inc., which is the name you'll see on your card statement.
Accepted payment methods
We currently accept:
Credit cards (Visa, Mastercard, American Express)
Debit cards that allow online payments
You can also use any Tripolo Credit in your account.
Cash, bank transfers and apps such as WeChat Pay, Alipay, Venmo or PayPal can't be used to pay for a guide. A payment made outside the app isn't covered by Tripolo's support or refund process.
How payment works
You send a booking request. We authorise your card for the full price shown. Nothing is added at checkout.
Your guide confirms. We charge your card. If the guide declines or doesn't respond in time, the authorisation is released.
You enjoy your trip. Your payment to Tripolo covers your guide in full. You never pay your guide directly.
After your trip, you can add an optional tip in the app. It's charged separately and goes entirely to your guide.
Prices and currency
Prices are shown and charged in US dollars. The price is fixed when you send your request, so exchange-rate changes afterwards don't affect it. Your bank may charge its own foreign transaction fee.
Tripolo Credit
Tripolo Credit is a balance in your account from refunds, compensation or promotions. You can use it toward any Tripolo booking. It can't be cashed out or transferred, and it currently doesn't expire.
Paid separately
Entrance tickets, meals, transport fares and activity fees aren't part of your booking. Pay them directly to the supplier when they come up, not to your guide.
Questions about a charge?
Contact Tripolo Support through the app or at support@tripolo.com. Please reach out to us before disputing a charge with your bank, because we can usually sort it out faster.
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