Delete or Deactivate Your Account

You can't currently delete or deactivate your account in the app, but our Support team can do it for you.

Deleting your account is permanent and can't be undone.

How to request account deletion

1. Go to Profile

2. Select Contact Support

3. Ask to delete or deactivate your account

You can also email support@tripolo.com from the address linked to your account. We'll verify your identity and confirm your request before closing the account.

Before you request deletion

• Cancel any upcoming bookings first. Refunds follow the Cancellation Policy.

• Resolve or close any open support requests.

• Use any Tripolo Credit you want to keep. It can't be cashed out or transferred.

• After deletion, you won't be able to see your past trips or messages.

• Reviews you've published may stay visible on Tripolo after your account is closed.

• We'll handle your personal information as described in our Privacy Policy.

If you only want fewer notifications or to update your details, you can do that without deleting your account.

Changed your mind?

Make sure you want to go ahead before you submit your request. Once your account is deleted, we can't restore it.