Emergency Contacts & What to Do

If an emergency happens during your trip, contact local emergency services first. Tripolo isn't an emergency service and can't replace the police or medical help, so don't wait for a reply from us.

1. In an emergency

1. Call local emergency services (numbers below)

2. Get yourself to safety, ideally a busy public place

3. Tell Tripolo through the app or at support@tripolo.com once you can

4. Keep evidence, such as photos, a police report or medical records

2. Emergency numbers in China

• 110: Police

• 120: Ambulance

• 119: Fire

• 122: Traffic accidents

3. How your guide can help

Your guide may help you explain the situation, translate, find a safe place or understand local procedures. But guides aren't emergency responders, so always call official services directly when you need urgent help.

4. What Tripolo does

Once you tell us, we'll help contact both you and your guide, keep a record of your booking and messages, and handle any refund or issue under our Order Issue Rules.

For injury, harassment or assault, the usual 48-hour reporting deadline doesn't apply. Report it whenever you're able to. We keep the identity of people who report confidential, except where the law requires otherwise.

5. Before your trip

• Save the emergency numbers above

• Keep your hotel address handy, ideally in Chinese

• Keep your phone charged and make sure you have mobile data

• Tell a friend or family member your plans

• Get travel insurance that covers medical care, accidents and emergency evacuation. Tripolo doesn't provide insurance.

The full rules are in our Safety and Conduct Standards.