Emergency Contacts & What to Do

Your safety is the highest priority. If an emergency occurs during your trip, knowing what to do and who to contact can help you respond quickly and effectively. Tripolo provides support, but local authorities should always be your first point of contact in urgent or life-threatening situations. 

1. In case of an emergency 

If you are in immediate danger or facing a life-threatening situation: 

1. Contact local emergency services first 

2. Move to a safe, public location if possible 

3. Once safe, notify Tripolo Support through the app 

Local authorities are best equipped to respond quickly in urgent situations. 

2. Emergency numbers in China 

For travelers in China, the most commonly used emergency numbers are: 

• 110 — Police 

• 120 — Medical Emergency 

• 119 — Fire Department 

Your guide may assist with communication or translation if needed, but contacting local authorities should always be the first step in an emergency. 

3. What your guide can assist with 

Your guide may help you with: 

• Communicating with local authorities or staff 

• Navigating unfamiliar areas 

• Finding safe public places 

• Understanding local procedures 

However, guides are not emergency responders. Always contact official services directly when urgent help is needed. 

4. When to contact Tripolo Support 

Once you are safe, contact Tripolo Support through the in-app Help section if: 

• You experienced a safety concern involving your guide 

• Your itinerary was impacted by an unexpected event 

• You need guidance after an emergency 

• Something disrupted your trip and you need assistance 

During Early Access, Tripolo Support is available through an in-app form. Our team will review your message and follow up as soon as possible. 

5. Preparing before your trip 

To feel confident and prepared: 

• Keep a list of the emergency numbers above 

• Save your hotel information and important addresses 

• Make sure your phone is charged and has data access 

• Stay aware of your surroundings 

• Ask your guide for local safety tips at the start of your trip 

6. After the incident 

If something occurred during your trip that you believe Tripolo should be aware of: 

• Submit a report through Tripolo Support 

• Provide any relevant details or screenshots 

• Our team will review the issue and take appropriate action 

Tripolo treats all safety-related reports seriously and confidentially.