Safety on Tripolo - Overview

With Tripolo, you spend a day with a local guide you haven't met before, often in a city you don't know. Here's how we help keep that safe, and what we ask of you.

How Tripolo helps

• Profile and ID checks: we review every guide's page and check their ID before it goes live. These checks are limited and aren't a background check. Learn more.

• In-app chat and payment: keeping messages and payment in the app gives you a record of what was agreed and lets us step in if something goes wrong.

• The same rules for both sides: guides and travelers both agree to our Safety and Conduct Standards.

• Support when you need it: contact Tripolo Support through the app or at support@tripolo.com. If something goes wrong with a booking, report it within 48 hours of the end of your service. See Reporting a Problem.

Your part

• Meet your guide in a public place

• Keep chat and payment in the Tripolo app

• Tell a friend or family member your plans

• Keep your phone charged and reachable

• Stop the activity and contact us as soon as you feel uncomfortable

Emergencies

Tripolo isn't an emergency service. In China, call 110 (police), 120 (ambulance), 119 (fire) or 122 (traffic accidents) first, then let us know. See Emergency Contacts & What to Do.

Travel insurance

Tripolo doesn't provide insurance. We strongly recommend travel insurance that covers medical care, accidents, emergency evacuation and trip cancellation.