Staying Safe During Your Trip

Tripolo is designed to help you explore with confidence, but your awareness and preparation also play an important role in ensuring a safe and enjoyable experience. Here are key guidelines to help you travel safely with your guide in China. 

1. Meet your guide in a public place 

Always meet your guide at a public, agreed-upon location such as a hotel lobby, train station, or popular landmark. This ensures a smooth and safe start to your day. 

2. Keep communication in the Tripolo App 

Use Tripolo’s in-app messaging for all communication before meeting your guide. This protects your privacy and ensures Tripolo can assist if needed. 

Once you are with your guide in person, communicate directly as needed throughout the day. 

3. Follow your itinerary and stay aware 

Your guide will help manage your itinerary and adjust plans when needed. At the same time: 

• Stay aware of your surroundings 

• Keep your belongings secure 

• Follow local laws and cultural practices 

• Ask questions if you need clarification 

Your guide can assist with navigation, cultural insights, and safety context. 

4. Share special needs or concerns early 

Inform your guide ahead of time about: 

• Accessibility needs 

• Dietary restrictions 

• Mobility concerns 

• Any specific safety considerations 

This helps your guide plan appropriately. 

5. Handling transportation safely 

Whether traveling by metro, taxi, or on foot: 

• Follow your guide’s instructions 

• Stay close in crowded areas 

• Keep valuables secured 

• Confirm locations if separated 

If your guide provides private transportation, it will be listed in their profile. 

6. Payments and activity costs 

Never pay a guide directly outside the Tripolo App. All guide-related payments must go through Tripolo for your protection. 

Activity costs like tickets, meals, or transportation fares should be paid directly by you at the time they occur. 

7. If something feels unsafe 

If anything during your trip feels unsafe or uncomfortable: 

1. Raise the concern to your guide 

2. Pause the activity 

3. Move to a safer or more public area 

4. Contact Tripolo Support through the app 

For emergencies, contact local authorities first, then notify Tripolo Support once you are able. 

8. Keep important information accessible 

Make sure you have: 

• Your hotel address 

• Emergency contacts 

• Your phone and portable charger if needed 

• Identification (secured when not needed) 

Your guide can assist with translation, directions, or communication if needed. 

9. After your trip 

If you experienced any issues or concerns, report them to Tripolo through: 

• Your review, or 

• The Support feature in the app 

Your feedback helps keep the Tripolo community safe and reliable.