Staying Safe During Your Trip

Tripolo is designed to help you explore with confidence, and a little preparation goes a long way. Here's how to stay safe with your guide in China.

1. Meet in a public place

Meet your guide at a public spot you've agreed in the app, such as a hotel lobby, metro exit or well-known landmark.

2. Keep chat and payment in the app

Keep your messages with your guide in the Tripolo app, before and during your trip. They're your record of what was agreed. Never pay your guide outside the app, and don't send them money to buy tickets for you.

3. Tell your guide what you need

Before the day, let your guide know about anything that affects safety or planning, such as a slower pace, less walking, an accessible route, food you need to avoid, or children or older travelers in your group. Say what you need, not why. There's no need to share medical details.

If you're bringing anyone under 18, they must be included in your booking and stay with you throughout.

4. Stay aware during the day

• Keep your belongings secure, especially in crowds

• Stay close to your guide in busy areas

• Follow local laws, site rules and customs

• Agree any change to the plan with your guide, and note it in the chat

5. Getting around

Follow your guide's directions on the metro, in taxis and on foot, and agree where to meet if you get separated. Guides don't drive travelers for a fee. If you hire a car, use a licensed provider.

6. Keep important information handy

• Your hotel address, ideally in Chinese

• Emergency numbers: 110 (police), 120 (ambulance), 119 (fire), 122 (traffic accidents)

• A charged phone with mobile data

• Your passport, kept secure

7. If something feels wrong

You can stop the service at any time if you feel unsafe, if your guide behaves inappropriately, or if they aren't in a fit state to continue. Move to a public place and contact Tripolo Support through the app or at support@tripolo.com. Stopping the service doesn't affect your right to raise an issue.

In an emergency, call local emergency services first, then let us know.

8. After your trip

If something went wrong, report it through in-app support or at support@tripolo.com within 48 hours of the end of your service. A review doesn't count as a report. See Reporting a Problem.

The full rules for travelers and guides are in our Safety and Conduct Standards.