Communicating with Your Guide
Updated: 6 days ago
Tripolo's in-app chat is where you plan with your guide, before and during your trip.
Keep the conversation in the app
Your in-app messages are the record of what you and your guide agreed. They're also your evidence if something goes wrong. Please don't move the conversation to WeChat, WhatsApp, email or phone, because that removes this protection.
Tripolo Support may review message history when needed to resolve an issue or a safety concern.
When you can message
Before booking: ask about the guide's experience, languages or the kinds of days they offer
After booking: plan the itinerary, meeting time and meeting place
On the day: confirm meeting points or share your location if you get separated
What to discuss
Places you want to see and what you're curious about
Your preferred pace: relaxed, moderate or fast
Meeting time and place
How you'll get around (fares are paid separately)
Practical needs, such as less walking, an accessible route, food requirements, or children or older travelers in your group
Say what you need, not why. Please don't share diagnoses, medical records or medication details.
Record any changes
If you and your guide agree to change the plan, note it in the chat. Any significant change needs both of you to agree.
Response times
Guides are based in China (UTC+8), so replies may take a while depending on time zones. For urgent issues, contact Tripolo Support through the app or at support@tripolo.com.
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