Transportation & Language Support

During your guided day, your guide can help you get around and bridge the language gap. That's especially useful in big, busy Chinese cities.

1. Getting around

Your guide can help you:

• Choose the best way to travel by metro, bus, taxi or ride-hailing, or on foot

• Navigate metro systems and busy stations

• Time your journeys to avoid crowds and traffic

• Adjust the route if there are delays

You pay transport fares yourself, directly when they occur. They aren't included in your booking.

Guides don't drive travelers for a fee, and a guide's price never includes a vehicle or driver. If you want a car for the day, arrange it separately with a licensed provider. Your guide can help you find options, but the arrangement is between you and that provider.

2. Language and cultural support

Your guide can help with:

• Talking with locals on your behalf

• Ordering food and translating menus

• Buying tickets and asking for directions

• Understanding signs, schedules and instructions

• Local customs and etiquette

3. When your guide is with you

Your guide supports you during your booked hours. A guide day is 8 hours, including reasonable meal and rest breaks, unless the guide's page says otherwise.

Outside those hours you can still message your guide in the app, but replies depend on their availability. For urgent issues, contact Tripolo Support through the app or at support@tripolo.com. In an emergency, call local emergency services first.

4. What's not included

• Transport fares, taxis and ride-hailing

• Vehicle hire or drivers

• Entrance tickets, meals and activity fees

Your guide can advise you on what to book, but making and paying for those bookings is up to you.