Guide Verification & Trust Standards

Before a guide's page goes live on Tripolo, we review their profile and check their ID. Here's what that involves, and what it doesn't.

What we check

• Identity: guides submit official ID, which we check before their page goes live.

• Licences and registrations: guides must hold any licence or registration the law requires for the services they offer, and submit evidence of it.

• Profile review: we review each guide's page, including their photo, languages, service area, description and intro video, before it's published.

Intro videos

Every guide records an intro video, so you can get a feel for their communication style, language skills and personality before you book.

Ongoing standards

Guides agree to the same Safety and Conduct Standards as travelers. We look at:

• Traveler reviews

• Cancellations and no-shows

• Responsiveness and reliability

• Reports from travelers

A guide who breaks the rules can be warned, restricted, suspended or removed from Tripolo.

What we expect from guides

• Reply promptly and confirm or decline booking requests in time

• Arrive on time and deliver the itinerary you agreed in the app

• Never change the plan without your agreement

• Never ask you to pay outside the app, ask for a tip, or pressure you to buy anything

• Treat you with respect and keep your personal information private

What "verified" does and doesn't mean

Our checks are limited. A verified profile means a specific check was completed. It is not a background or criminal record check, and it isn't a guarantee of a guide's character, skills or safety.

Use the intro video, reviews and in-app chat to decide who's right for you, and see Staying Safe During Your Trip for tips. Full details are in Sections 1.2 and 23A of the Terms of Service.