Recognizing & Avoiding Scams
Updated: 6 days ago
Most guides and travelers on Tripolo act in good faith, but it helps to know the warning signs.
1. Always book and pay through Tripolo
Pay for your guide only in the Tripolo app. Payments made outside the app aren't covered by our support or refund process.
If anyone asks you to pay outside the app, decline and report it to Tripolo Support. Guides aren't allowed to ask, and doing so can get their account suspended.
2. Keep chat in the app
Keep your messages with your guide in the Tripolo app, before and during your trip. Avoid sharing your personal phone number or email, moving to other messaging apps, or clicking links sent from outside the app.
3. Watch for red flags
Report these straight away:
Requests for deposits or payment outside the app
Offers of a "discount" for paying in cash or through another app
Requests to send money for tickets, meals or transport
Requests for a tip, or pressure to shop or buy add-ons
Offers of refunds or gifts in exchange for a good review
Requests for passport details, bank details or other sensitive information
Messages that feel inconsistent, rushed or high-pressure
4. Pay for activities yourself
Pay for tickets, meals and transport directly to the supplier when they come up. Your guide can tell you how to book, but shouldn't ask you to send them money to buy things for you.
5. Trust your instincts
If something feels off, stop the conversation, don't share more information, don't send money, and contact Tripolo Support.
6. What Tripolo will never do
Ask for your password
Ask you to pay outside the app
Ask for banking details by message or email
Contact you from unofficial accounts
If you get a suspicious message claiming to be from Tripolo, report it to support@tripolo.com.
7. If you think you've been scammed
Stop all contact, don't send any more money or details, and report it right away through in-app support or at support@tripolo.com. If you've already paid someone outside the app, tell your bank as well.
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