Recognizing & Avoiding Scams

Tripolo is designed to provide a safe and trustworthy experience, but staying aware and recognizing potential risks helps protect you even further. Most guides and travelers engage respectfully, but here are key reminders to help you avoid unsafe or suspicious situations. 

1. Always book and pay through Tripolo 

All guide-related payments must be completed within the Tripolo App. This protects you from: 

• Overcharging 

• Fraudulent requests 

• Loss of refund eligibility 

• Unverified transactions 

If anyone asks you to pay outside the app, decline the request and report it to Tripolo Support. 

2. Keep communication in the Tripolo App 

Before meeting your guide, all communication should stay in-app. This helps protect your privacy and ensures Tripolo can assist if something goes wrong. 

Avoid: 

• Sharing your phone number or personal email 

• Using external messaging apps 

• Clicking links sent outside the app 

Tripolo may review in-app messages to support you if needed. 

3. Be cautious of unusual requests 

Report the following scenarios immediately: 

• Requests for upfront payments outside the Tripolo App 

• Offers to “avoid fees” by paying in cash or through third-party apps 

• Messages that seem inconsistent, high-pressure, or misleading 

• Requests for sensitive personal information 

Guides should follow Tripolo’s standards and communicate clearly and professionally. 

4. Never send money for activity tickets to your guide 

Activity-related costs (such as entrance tickets, meals, or transportation fares) should be paid directly by you at the time they occur. Guides may advise you on how to make reservations but should not request money to purchase tickets on your behalf. 

If someone asks for this, treat it as a red flag and contact Support. 

5. Trust your instincts 

If something feels off: 

• Pause the conversation 

• Do not share additional information 

• Do not send any payments 

• Contact Tripolo Support to report the concern 

Your comfort and safety come first. 

6. What Tripolo will never do 

Tripolo will never: 

• Ask for your password 

• Ask you to send payments outside the app 

• Request banking details through messaging apps or email 

• Contact you from unofficial channels 

If you receive a message claiming to be from Tripolo that looks suspicious, report it through the app. 

7. If you suspect a scam 

If you think you’ve encountered fraudulent behavior: 

1. Stop communication 

2. Do not send any money or personal details 

3. Report the issue to Tripolo Support immediately through the app 

Tripolo will investigate and take appropriate action to protect you and the community.