In-App Messaging & Why It Matters

The Tripolo app's chat is the safest way to talk with your guide. Here's why to keep your conversations there, before and during your trip.

Why it matters

• It protects your privacy. Your phone number and email aren't shared with guides.

• It's your record. Messages show what you and your guide agreed, including the itinerary, meeting point and any changes. If something goes wrong, they're your evidence, and Tripolo Support may review them to help.

• It reduces the risk of scams. Requests to pay outside the app are easier to spot and report.

• It keeps planning in one place. Meeting time and place, must-sees, practical needs and questions all stay together.

How to message a guide

1. Open the guide's profile

2. Tap Message

3. Send your questions or trip details

4. Find replies in your chat inbox

You can message guides before and after booking.

Avoid

• Moving the conversation to WeChat, WhatsApp, email or phone

• Sharing your personal contact details

• Sending money or deposits outside the app

• Clicking unfamiliar links sent from outside the app

• Sharing diagnoses, medical records or medication details. Just say what you need.

During your trip

Once you're together, talk however is natural, but keep using the app chat for anything important, such as a change of plan or meeting point. If you feel unsafe or need help, contact Tripolo Support.

Messages not sending?

Check your internet connection and restart the app. If the problem continues, contact Tripolo Support at support@tripolo.com.